Terrain Key Holder (Nursery)
A Nursery Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes.
They are an expert in the operating procedures and contribute mentorship of the associate team.
Customer Experience CUSTOMER ENGAGEMENT:
collaborates with the leadership team in cultivating terrain's four promises:
to welcome, to inspire, to inform, and to appreciate our customer INSPIRATION:
shares product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces OMNI CHANNEL SERVICE:
utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services Leadership
Team Management FLOOR PRESENCE:
actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones EMPOWERMENT:
acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experience TEAM DEVELOPMENT:
supports new hire onboarding and continued education of the team through cross training of multiple departments Visual
Business Operations DAILY OPERATIONS:
supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues PRODUCT FLOW:
collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns STORE ENVIRONMENT:
assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store AWARENESS:
adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Communication
Relationships STORE COMMUNITY:
contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported COMMUNICATION LOOP:
checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback INSIGHTS AND FEEDBACK:
provides insights related to the customer and employee experience and communicates feedback to Store Manager The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to thisjob.
Recommended Skills Customer Experience Customer Relationship Management Decision Making Empowerment Leadership Occupational Safety And Health Estimated Salary: $20 to $28 per hour based on qualifications.
They are an expert in the operating procedures and contribute mentorship of the associate team.
Customer Experience CUSTOMER ENGAGEMENT:
collaborates with the leadership team in cultivating terrain's four promises:
to welcome, to inspire, to inform, and to appreciate our customer INSPIRATION:
shares product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces OMNI CHANNEL SERVICE:
utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services Leadership
Team Management FLOOR PRESENCE:
actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones EMPOWERMENT:
acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experience TEAM DEVELOPMENT:
supports new hire onboarding and continued education of the team through cross training of multiple departments Visual
Business Operations DAILY OPERATIONS:
supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues PRODUCT FLOW:
collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns STORE ENVIRONMENT:
assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store AWARENESS:
adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Communication
Relationships STORE COMMUNITY:
contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported COMMUNICATION LOOP:
checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback INSIGHTS AND FEEDBACK:
provides insights related to the customer and employee experience and communicates feedback to Store Manager The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to thisjob.
Recommended Skills Customer Experience Customer Relationship Management Decision Making Empowerment Leadership Occupational Safety And Health Estimated Salary: $20 to $28 per hour based on qualifications.
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